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IT Strategic Plan Presentation - February, 2011_201401231020114349Information Information TechnologyTechnology Strategic PlanStrategic PlanA Roadmap for the Next A Roadmap for the Next 3 to 5 Years3 to 5 YearsFebruary 2011 Basic Strategic Planning ModelBasic Strategic Planning ModelIT Vision Establish mission, values, and strategic directionCurrent IT Environment Document IT capabilities, and “gap” analysisFuture IT Environment Develop strategic plan that organizes objectives, priorities, projects, resources and timelines to implement visionCommunication Plan Inform Town of Nantucket about the vision and status of the IT strategic planAccountability Develop monitoring, evaluation, feedback, and formal assessment mechanism to review and revise plan VisionVisionOur vision is to be a leader valued for our Our vision is to be a leader valued for our expertise in creating innovative, expertise in creating innovative, technological solutions that positively technological solutions that positively impact the delivery of services to the impact the delivery of services to the citizens of Nantucket citizens of Nantucket IT Strategic CategoriesIT Strategic CategoriesManagementManagementOrganization & SkillsOrganization & SkillsTechnology & InfrastructureTechnology & Infrastructure IT Strategic GoalsIT Strategic GoalsManagementManagementDevelop a mechanism to align information Develop a mechanism to align information technology resources to the priorities of the towntechnology resources to the priorities of the townOrganization & SkillsOrganization & SkillsProvide appropriate resources to support the TownProvide appropriate resources to support the Town’’s s technology needs technology needs Promote customerPromote customer--centered services and supportcentered services and support IT Strategic GoalsIT Strategic GoalsTechnology & InfrastructureTechnology & InfrastructureContinue to provide a reliable, robust and secure method for accContinue to provide a reliable, robust and secure method for access ess to information technologyto information technologyMaintain and improve networking infrastructure to support town Maintain and improve networking infrastructure to support town growth, vitality and relevance growth, vitality and relevance Enhance technology to support improved, integrated town processeEnhance technology to support improved, integrated town processes s for daily operations for daily operations Improve and support town administrative efficiency for all emplImprove and support town administrative efficiency for all employees, oyees, residents and visitorsresidents and visitorsUse technology to support improved communication and Use technology to support improved communication and communication services for town employees communication services for town employees Plan and manage information technology by exploring new and Plan and manage information technology by exploring new and emerging technologies and anticipating future needsemerging technologies and anticipating future needs Information Technology Goals & ObjectivesInformation Technology Goals & ObjectivesProjectsProjectsIT ManagementIT ManagementDevelop mechanism to align resources to town prioritiesDevelop mechanism to align resources to town prioritiesAssess current environment and identify gapsAssess current environment and identify gapsInventory existing environment, Inventory existing environment, Gap AnalysisGap AnalysisEstablish review committee to prioritize initiativesEstablish review committee to prioritize initiativesImprove Requests for IT Services processImprove Requests for IT Services processStandardize hardware, software and cost of ownership Standardize hardware, software and cost of ownership Evaluate outsourcing optionsEvaluate outsourcing optionsIT Organization & SkillsIT Organization & SkillsProvide appropriate resources to support town's technology needsProvide appropriate resources to support town's technology needsEvaluate human resources, support resources Evaluate human resources, support resources Promote customerPromote customer--centered services centered services LongLong--term plan for future resource needs term plan for future resource needs OIH, Communications, MUNISOIH, Communications, MUNISFormal Help Desk system Formal Help Desk system DocumentationDocumentationSolutions, How To Solutions, How To Information Technology Goals & ObjectivesInformation Technology Goals & ObjectivesProjectsProjectsTechnology & InfrastructureTechnology & InfrastructureProvide reliable, robust and secure accessProvide reliable, robust and secure accessFormal lifeFormal life--cycle hardware & software replacement programs cycle hardware & software replacement programs Comprehensive Information Security ProgramComprehensive Information Security ProgramWPI InitiativeWPI InitiativeDisaster Recovery Plan Disaster Recovery Plan MUNISMUNISSecurity Monitoring systemsSecurity Monitoring systemsMaintain and improve networking infrastructureMaintain and improve networking infrastructureImprove communications between buildingsImprove communications between buildingsPSF, School, Fire, OIH, COA, Park PSF, School, Fire, OIH, COA, Park & Recreation& RecreationImprove physical environment for equipmentImprove physical environment for equipmentMove to PSF, Other locationsMove to PSF, Other locationsEnhance technology to support integrated processesEnhance technology to support integrated processesData integration between applications & departmentsData integration between applications & departmentsPermit Tracking, MUNIS, Records Permit Tracking, MUNIS, Records ManagementManagement Information Technology Goals & ObjectivesInformation Technology Goals & ObjectivesProjectsProjectsTechnology & Infrastructure (CONTINUED)Technology & Infrastructure (CONTINUED)Improve and support town administrative efficiencyImprove and support town administrative efficiencyIncrease public access to informationIncrease public access to informationPEG, Records Management, Permit PEG, Records Management, Permit TrackingTrackingEmployee selfEmployee self--sufficiencysufficiencyCBT Classes, IT NewsletterCBT Classes, IT NewsletterImprove resource schedulingImprove resource schedulingConference Room Conference Room Citizen SelfCitizen Self--Serve toolsServe toolsImprove communication services for Town EmployeesImprove communication services for Town EmployeesWebWeb--enabled communication device standardsenabled communication device standardsSmart PhonesSmart PhonesVoice Over IP phone systemVoice Over IP phone systemVoIPVoIPImproved use of EImproved use of E--mail and social networking toolsmail and social networking toolsTwitterTwitterUtilize emerging technologies to plan and manage anticipated futUtilize emerging technologies to plan and manage anticipated future needsure needsParticipate in Vendor and Professional organization Webinars & CParticipate in Vendor and Professional organization Webinars & ConferencesonferencesEngage Consultant services to assess IT solutions & opportunitieEngage Consultant services to assess IT solutions & opportunitiessContinue to enhance and update GIS services in support of Town sContinue to enhance and update GIS services in support of Town serviceservicesGIS AerialsGIS Aerials Strategic Plan TimelineStrategic Plan TimelineIT Vision Establish mission, values, and strategic directionCurrent IT Environment Document IT capabilities, and “gap” analysisFuture IT Environment Develop strategic plan that organizes objectives, priorities, projects, resources and timelines to implement visionCommunication Plan Inform Town of Nantucket about the vision and status of the IT strategic planAccountability Develop monitoring, evaluation, feedback, and formal assessment mechanism to review and revise plan? End of March 2011 with paid consultantEnd of December 2010? End of June 2011During FY12 Budget CycleProposed FY13 Implementation Priorities for Moving ForwardPriorities for Moving ForwardEstablish a committee to review, approve and prioritize Establish a committee to review, approve and prioritize IT initiativesIT initiativesAssess current IT environment and perform a Assess current IT environment and perform a ““gapgap”” analysisanalysisNew IT person to supplement existing staff allowing New IT person to supplement existing staff allowing more time to focus on projects more time to focus on projects